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Frequently Asked Questions
Find Answers To All Your Questions
Orders
Shipping & Delivery
Refund & Exchange
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express, Apple Pay & Google Pay.
How to track my order?
Once you’ve placed your order, you’ll receive a confirmation email. We’ll also notify you when your order is on its way. To track your order, please visit: https://global.cainiao.com/. We recommend waiting at least 48 hours before checking the tracking, as it may take a few days for updates to appear.
How do I cancel or change my order?
We typically ship orders within 24-48 hours after they are placed. If you wish to change or cancel your order, please do so within this time frame, before your item is shipped. Once your order has been shipped, we are unable to make any changes or cancellations.
How long does the delivery take?
Once your payment is verified, it will take 2-3 business days to process and ship your order (this does not include weekends or holidays).
Here are the expected shipping times:
United States:
- Standard Shipping (3-8 Business days)
Canada:
- Canada Standard Shipping (7-12 Business days)
UK:
- UK Standard Shipping (8-14 Business days)
International:
- International Standard Shipping (8-18 Business days)
Do you offer free shipping?
Yes, free shipping is available for all the orders above $20 that's placed inside the United States. We charge shipping fees for overseas orders.
Here are our shipping rates https://juicycrafts.com/pages/shipping-policy
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received. here is our return and refund policy page:
https://juicycrafts.com/pages/return-and-refund-policy
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Orders
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express, Apple Pay & Google Pay.
How to track my order?
Once you’ve placed your order, you’ll receive a confirmation email. We’ll also notify you when your order is on its way. To track your order, please visit: https://global.cainiao.com/. We recommend waiting at least 48 hours before checking the tracking, as it may take a few days for updates to appear.
How do I cancel or change my order?
We typically ship orders within 24-48 hours after they are placed. If you wish to change or cancel your order, please do so within this time frame, before your item is shipped. Once your order has been shipped, we are unable to make any changes or cancellations.
Shipping & Delivery
How long does the delivery take?
Once your payment is verified, it will take 2-3 business days to process and ship your order (this does not include weekends or holidays).
Here are the expected shipping times:
United States:
- Standard Shipping (3-8 Business days)
Canada:
- Canada Standard Shipping (7-12 Business days)
UK:
- UK Standard Shipping (8-14 Business days)
International:
- International Standard Shipping (8-18 Business days)
Do you offer free shipping?
Yes, free shipping is available for all the orders above $20 that's placed inside the United States. We charge shipping fees for overseas orders.
Here are our shipping rates https://juicycrafts.com/pages/shipping-policy
Do you ship overseas?
Yes, we ship all over the world. Please note that additional shipping costs will be applied based on your delivery location.
Refund & Exchange
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received. here is our return and refund policy page:
https://juicycrafts.com/pages/return-and-refund-policy
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.